How can I avoid spoiling the surprise and personalize the gift?

When purchasing, we recommend entering your own email address as the primary contact: this way, you will receive the Gift Card directly without the recipient getting anything in advance. You can still enter the recipient's name and add a personal message, making the gift card ready to hand over or forward whenever you prefer.

How does the recipient choose the experience? 

The recipient of the Gift Card can freely browse our entire catalog on the website, choose their favorite experience among all available options, and enter the unique card code directly at checkout when booking.

How can I check the availability of dates and times?

The availability of each individual experience is updated in real-time and can be checked directly inside each product page before making a booking.

How long is the Gift Card valid?

The Gift Card is valid for 24 months from the date of purchase, providing plenty of time to choose calmly and plan the perfect moment.

Can I change or cancel an experience after booking it?

Yes, no problem. You can modify or cancel the booked experience up to 24 hours before the scheduled start time, reusing the credit to choose another activity.

Can the Gift Card be used across multiple purchases?

Yes, if the value of the Gift Card is higher than the cost of the chosen experience, the remaining amount will not be lost: it can be used to book another experience before the 24-month expiration date.